In accordance with Article 10, Paragraph 1-3 of the Consumer Protection Act (NN 41/14),

We inform consumers that they can file a written consumer complaint regarding their dissatisfaction with the purchased product or the provided service by mail to:

KATEMA, obrt za trgovinu, marketing i usluge,
Trg Zlate Bartl 11a
48000 Koprivnica
Republic of Croatia

Or send an e-mail to: info@katema.hr

In accordance with Article 10, Paragraph 5 of the Consumer Protection Act (NN 41/14), we will respond to your written complaint no later than 15 days after the receipt of your complaint.

Please fill in your name and address in the written complaint, as well as the reply address.